Parents usually have the same handful of worries before they hand a teenager any control over money: is it safe, what does it cost, and will it actually teach anything. The answers below come from the questions we have received over ten years of working with families, grouped by topic so you can jump to the part that matters to you.
What the app does, who it is meant for and how long setup takes.
It lets a parent set up a regular allowance, record what a teenager spends, and agree savings goals together. The teenager sees their own balance and history on their phone, while the parent sees the same figures from a separate parent view. It is a tracking and planning tool: it organises the pocket money you already give, rather than replacing it with something new.
The layout and wording are written for young people aged roughly 12 to 17. Younger children tend to need simpler jar-style tools, and from 18 most people move to an ordinary bank account. If your teenager is at the edge of that range, you can still try the app and decide whether the features fit their habits.
Most families finish in about ten minutes. You create the parent account, add your teenager, choose the weekly or monthly amount and pick a payday. Savings goals and spending categories can be added later, so there is no need to decide everything on the first evening. If something is unclear, write to us and we normally reply within 4 hours on working days.
A recent phone or tablet running a current version of its operating system is enough. The app is built for phone screens first, so a tablet will show the same layout with more white space. A teenager who does not own a phone can still be tracked by a parent, who enters spending on the teenager's behalf during a weekly chat.
What it costs, what is included and how the allowance itself is handled.
Our services are priced per item, and you only pay for what you choose. The prices we publish are £5, £10, £15, £25 and £60, depending on the service. The smaller amounts cover single add-ons, while the £60 option is the most complete package. If you are unsure which one fits your household, the contact page is the quickest way to ask.
No. The app records and plans pocket money, but it does not hold funds or act as a bank. You keep paying your teenager the way you do now, whether that is cash or a transfer to their own account, and the app mirrors that balance. This keeps things simple and means there is nothing for you to withdraw or move if you stop using it.
There is no single correct figure, and we do not set one for you. Many families start from what the teenager actually needs to cover, such as bus fares, snacks, phone top-ups and the occasional outing, then add a small amount for saving. Write that list down together, price it, and use the total as a starting point. You can change the amount at any time and the history stays intact.
You can create tasks with a small payment attached, such as washing the car or helping a younger sibling with homework. The teenager marks a task as done, and you confirm it before the money is added to their balance. Some families keep a fixed base allowance and use chores only for extras, which avoids the argument over whether basic household help should be paid at all.
How personal information is treated and what parents can and cannot see.
We keep only what the app needs to function: a first name or nickname, the allowance settings, and the spending entries you or your teenager add. We do not ask for bank card numbers, school names or home addresses. The full details are written out in the privacy policy, which is linked at the bottom of every page.
No. The app does not process payments, so there is no way to buy anything from inside it. It only records spending that has already happened elsewhere. That also means there are no in-app purchases, no advertising to young users and no links that send your teenager to outside shops.
That depends on how you introduce it. The most workable approach is to explain that the app shows both of you the same figures, so there are fewer disagreements about where the money went. Teenagers generally accept tracking more readily when they pick their own categories and savings goals, and when the parent view is not used to question every small purchase.
Yes. A household can have two parent or guardian logins linked to the same teenager profile, which suits separated families or grandparents who contribute. Both see the same balance and history. Only the parent who created the profile can change the allowance amount, so there is one clear person making that decision.
Habits that work, what to do when things go wrong and how to reach us.
It happens often, and it is the main reason records drift away from reality. A short weekly check-in of five minutes helps: sit down, compare the app balance with the cash or account balance, and add anything missing. The app lets you enter past items with the correct date, so a missed day does not spoil the monthly picture.
Your teenager names a goal, such as trainers, concert tickets or a bike part, and enters the price. The app divides it by the amount they can realistically put aside each week and shows an estimated date. Seeing a concrete date tends to be more motivating than a vague plan. Parents can choose to add a matching contribution, but this is optional.
You can export a month or a full year as a simple spreadsheet file. Families often use this before a review conversation, for example when deciding whether the allowance should go up at the start of a school year. The file contains dates, categories and amounts only, with no personal details beyond the profile name.
You can cancel at any time and there is nothing to withdraw, because the app never holds money. Before you leave, export the history if you want to keep it. On request we delete the profile and its entries, and we confirm in writing once that has been done.
Our typical reply time is 4 hours during working hours, which are Monday to Friday, 08:00 to 16:30, UK time. Messages sent at the weekend are answered on Monday morning. You can reach us at [email protected] or on +44 20 7573 4400, and a three-person team means you will normally speak to someone who already knows the product well.
Yes. The portfolio page describes several anonymised household setups, covering different allowance sizes, chore arrangements and savings targets. We have worked with 210 clients since 2016, and 43 of them came back for a second job, so there is a reasonable range of examples. Names and amounts are changed so that no family can be identified.
If your situation is not covered above, write to us with a few details about your household and your teenager's age. We will reply with a straight answer and, where it helps, suggest which of the services is worth considering.
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